Jetbuilt, a global leader in AV project sales and management software, is elevating project
management for the AV and IT industries with major platform updates, set to debut at Integrated
Systems Europe (ISE) 2025. Leading these updates is the AI-driven Jetbot Service Desk, a key addition
to the Service module. Jetbuilt’s Project Platform for Everyone initiative will also take centre stage,
demonstrating how it unites all project stakeholders—manufacturers, consultants, integrators,
vendors, and end users—into a seamless ecosystem of communication and collaboration.
management for the AV and IT industries with major platform updates, set to debut at Integrated
Systems Europe (ISE) 2025. Leading these updates is the AI-driven Jetbot Service Desk, a key addition
to the Service module. Jetbuilt’s Project Platform for Everyone initiative will also take centre stage,
demonstrating how it unites all project stakeholders—manufacturers, consultants, integrators,
vendors, and end users—into a seamless ecosystem of communication and collaboration.
The latest upgrades to Jetbuilt’s award-winning project platform are powered by the voices of its
global user community—drawing on insights from the Jetbuilt Vendor Advisory Council, annual User
Summits, and a dedicated User Experience team, to ensure every module provides a best-in-class
solution for AV professionals.
Jetbot Service Desk is an AI-powered solution that is revolutionising AV service desks by enabling 24/7
automated, device-specific troubleshooting that eliminates the guesswork typically involved with
diagnosing issues. Its integration within the wider project management environment ensures it
understands every detail of a device’s role within an AV system, so users simply scan a device’s QR
code for instant, targeted guidance, eliminating wait times and enabling rapid resolution without
human intervention.
Jetbot Service Desk also auto-generates support logs and tickets, keeping integrators informed while
freeing up their resources for critical tasks. This proactive, self-service tool empowers end users,
minimises downtime and sets a new standard in AV service efficiency and user satisfaction.
Known for its adaptability and user-centric design, the Jetbuilt platform has continuously evolved over
the past decade with a focus on uniting integrators, manufacturers, consultants, and end users—from
project design to ongoing support.
This evolution is exemplified through Jetbuilt’s Project Platform For Everyone strategy and Client
Portal module, that fuels collaboration across the channel. This makes pertinent information, such as
project status, drawings and designs, equipment manuals and other project details, available for
everyone in real-time. End users can create project overviews and collaborate with their consultant
throughout the design process to source the best products, then share the itemised list with their
integrator to generate a quote. Integrators can access their unique pricing from distributors and
manufacturers and see real-time availability of products, then send an accurate quotation back to the
end user.
This detailed information sharing occurs within the Jetbuilt platform to provide an organised, singular
interface to encase information and eliminate multiple streams of communications.
Jetbuilt is the first AV-centric platform to offer a comprehensive commercial workflow for designing,
presenting, building and supporting projects in multiple languages, available in German, French,
Spanish, Japanese, Chinese simplified, Chinese traditional and English. This truly global approach
offers AV professionals access to a comprehensive, commercially viable workflow in their native
language to further drive efficiency and business growth.
Paul Dexter, founder and chief executive officer for Jetbuilt explains:
“The recent expansions and added functionalities to our platform are designed to turn good solutions
into outstanding ones. We’re particularly excited to showcase our Jetbot Service Desk to Europe for
the first time, as it embodies our dedication to providing round-the-clock support that streamlines
workflows, enhances the user experience and reduces service demands.
“With these latest updates and our expanded AI-driven capabilities, we are reinforcing Jetbuilt’s role
as an essential resource for AV project management, empowering our users to deliver exceptional
results and adapt to an ever-changing industry landscape.”
“The recent expansions and added functionalities to our platform are designed to turn good solutions
into outstanding ones. We’re particularly excited to showcase our Jetbot Service Desk to Europe for
the first time, as it embodies our dedication to providing round-the-clock support that streamlines
workflows, enhances the user experience and reduces service demands.
“With these latest updates and our expanded AI-driven capabilities, we are reinforcing Jetbuilt’s role
as an essential resource for AV project management, empowering our users to deliver exceptional
results and adapt to an ever-changing industry landscape.”
Visit Jetbuilt on Booth 5C770 at ISE in Barcelona from 4th – 7th
February 2025.
About Jetbuilt
Jetbuilt is an international, industry-leading, web-based project software for AV, IT, Security and
Structured Cabling professionals. The California company was founded by veteran AV integrator and
award-winning web designer Paul Dexter to create time-efficient and professional proposals.
Compatible on PC, Mac and mobile, Jetbuilt builds projects efficiently with an integrated product
database, dealer pricing integration, team collaboration, file sharing and more
Jetbuilt is an international, industry-leading, web-based project software for AV, IT, Security and
Structured Cabling professionals. The California company was founded by veteran AV integrator and
award-winning web designer Paul Dexter to create time-efficient and professional proposals.
Compatible on PC, Mac and mobile, Jetbuilt builds projects efficiently with an integrated product
database, dealer pricing integration, team collaboration, file sharing and more