Jetbuilt to introduce new feature, empowering AV end users to book on-site service directly through Jetbot Service Desk’s AI interface, at InfoComm 2025
Newport Beach, Calif. (April 29, 2025) — Jetbuilt, the global leader in AV project sales and management software, announces a new enhancement to its Jetbot Service Desk with the ability to schedule in-person service appointments directly within the platform. The award-winning Jetbot Service Desk and its new enhancements will debut at InfoComm 2025 from June 11–13, 2025, in Orlando, Florida.
Jetbot Service Desk has been revolutionizing the support experience for integrators and their clients with instant, AI-powered troubleshooting guidance. Through a simple QR-code-driven interface, Jetbot Service Desk provides context-aware, project-specific and device-specific steps, referencing system configurations and manuals to help users resolve issues without the need to immediately contact their integrator. With this latest update, Jetbot Service Desk introduces a new layer of functionality. If a user reaches the end of a troubleshooting flow and the issue remains unresolved, Jetbot Service Desk now offers the ability to schedule an on-site service appointment directly within the same intuitive interface.
“We recognize that not every issue can be resolved through automated troubleshooting alone, but that doesn’t mean the support experience should come to a halt,” said Paul Dexter, chief executive officer for Jetbuilt. “With this new scheduling feature, clients no longer have to wait until the next business day to move forward. Instead, they can book an appointment, easing their burden. Jetbot Service Desk was built to streamline support, reduce friction and empower users to solve problems quickly. Now, with appointment scheduling, we’re bridging the gap between self-service and technician involvement, delivering a seamless and professional support experience from start to finish.”
After attempting to resolve an issue through Jetbot Service Desk’s guided support, if a technician’s involvement is needed, Jetbot Service Desk seamlessly moves the conversation toward scheduling. It references the integrator’s Jetbuilt calendar, technician availability and pre-configured service hours in the company’s Service settings. Jetbot Service Desk then presents the user with a selection of available appointment slots. If none of the suggested times are convenient, Jetbot Service Desk will ask the user for their preferred day and time, working interactively to find the best fit. Jetbot Service Desk’s ability to log the issue, create a support ticket and now schedule the next step without waiting for a human response means faster resolution times and a dramatically improved user experience.
All service interactions, from the initial QR code scan through to appointment booking, are fully integrated with Jetbuilt’s Service module. Jetbot Service Desk ensures that every step is logged, support tickets are automatically generated and service managers retain full visibility and control over their operations. By eliminating unnecessary phone calls and delays, the enhanced Jetbot Service Desk delivers faster resolution times and a dramatically improved user experience for clients. Meanwhile, integrators benefit from streamlined workflows, greater efficiency, and more satisfied customers.
Visit Jetbuilt in booth 4369 at InfoComm 2025 from June 11–13, 2024, at the Orange County Convention Center in Orlando, FL. For more information on Jetbuilt, please visit Jetbuilt.com. Keep up with the latest news from Jetbuilt on Facebook, Twitter and YouTube.