Jetbuilt revolutionizes USA Cabling’s operations, reducing proposal creation time from a full day to under an hour, significantly streamlining the company’s workflow
Newport Beach, Calif. (December 3, 2024) – USA Cabling & Technology Solutions is a leading provider of low voltage technology solutions, dedicated to supporting businesses across the United States. Since its founding in 2009 as a two-person operation, the company has expanded significantly, now employing over 20 skilled professionals and recognized as a leading integrator in the Southeast. Specializing in the design, installation, and integration of low-voltage systems, USA Cabling is a strategic partner for businesses, leveraging over 175 years of combined expertise in low-voltage, electrical, A/V, engineering, design, construction, and IT. With a proven track record of over 350 successful projects nationwide, the company takes pride in its ability to deliver customized, high-performance solutions tailored to meet modern business demands.
From complex A/V systems to advanced IT infrastructure, USA Cabling tackles each project with a problem-solving mindset and meticulous attention to detail, delivering reliable, cutting-edge technology that drives client success. As their business grew, they needed an efficient way to create proposals and manage CRM tasks to support their evolving requirements. Initially, they relied on a project management platform for task tracking but lacked a robust inventory control solution, which presented challenges for a growing company.
“When I joined USA Cabling, they were using another AV software, which was inadequate for our needs,” said Kevin Blackwell, CTS-I, vice president of audiovisual field management for USA Cabling & Technology Solutions. “Given my experience with other software platforms in the industry, I knew they wouldn’t work for a company of our size and were too overwhelming for my team. I wanted a more personable solution, where I could interact with a rep and receive support and training, and Jetbuilt stood out in this regard.”
Blackwell added, “Originally, we engaged with Jetbuilt using just the Funnel and Project modules. These were the first two we rolled out. The team adapted to Jetbuilt’s processes rapidly, and as they became more comfortable, I decided it was time to expand our platform use. We gradually implemented all the remaining modules, including Stock, Service, Install and Portal, meaning we’ve now deployed all Jetbuilt modules across our company in a step-by-step process.”
Jetbuilt offers a solution to streamline complex workflows with an intuitive, accessible interface. As a result, Jetbuilt has revolutionized project building, budgeting and proposal creation for USA Cabling. It empowers users to accomplish in minutes what once took hours, across any device, so they can close projects faster and with ease.
Blackwell highlights Jetbuilt’s efficiency by simplifying tasks for individual team members and delivering significant time savings across the entire operation, enabling rapid response to customer needs and eliminating the need for additional hires. He explains, “Jetbuilt has completely transformed our operations. Our principal owner and our COO previously created proposals manually using accounting software. Two weeks after launching Jetbuilt, our principal owner told me that tasks that previously took all day now took under an hour.”
Blackwell added, “The entire team appreciates how easy it is to create proposals. Our sales reps who used to rely heavily on the engineering team can now use room-type bundles to put together systems and generate proposals in a fraction of the time it took before we adopted the platform. This efficiency boost has allowed us to serve more customers faster and ensure nothing slips through the cracks. We estimate that Jetbuilt has also saved us the labor cost of hiring additional personnel, as our team is far more efficient with data entry and proposal creation.”
USA Cabling has received exceptional support from Jetbuilt’s in-house technical and customer care team. Their team frequently connects with their Jetbuilt representative and reaches out to chat support about twice a week for questions. USA Cabling notes the responses are prompt, personalized and never scripted, and appreciates the consistency and continuity.
Blackwell highlighted the exceptional support and responsiveness that Jetbuilt provides, particularly in how the company actively engages with its users to improve their platform, stating, “On several occasions, I’ve proposed new features or improvements, and I’ve been connected with Jetbuilt’s management to discuss how these enhancements could benefit our business and other integrators. This open communication makes me feel like Jetbuilt values our feedback and takes it seriously.”
Blackwell also emphasized the impressive efficiency of Jetbuilt’s data entry team, explaining, “A significant benefit has been the efficiency of Jetbuilt’s data entry team. Previously, our vendor price lists would take up to two weeks to be integrated. Now, if we come across a particular vendor that is not a partner inside of Jetbuilt, we upload a price list and it’s often available within hours. The company’s responsiveness and openness to feedback and quick turnaround on questions and issues have been remarkable.”
Among the array of Jetbuilt modules deployed at USA Cabling, the Service module and Client Portal are proving to be integral assets. Leveraging these tools, the company has streamlined its support processes to deliver a more responsive and efficient client experience. To enhance service accessibility, USA Cabling has implemented QR codes on table tents in each conference room, allowing clients to easily report issues by scanning the code, which instantly notifies the service manager through the service portal.
“The simplicity and accessibility of Jetbuilt’s Client Portal allows us to respond promptly, significantly enhancing our customer support,” noted Blackwell. “Though recently introduced, Portal has been a game-changer, especially for a large client with over 200 locations. It allows them to submit work requests and service tickets without needing to call a representative. They can upload photos, drawings, or any necessary information from any location, which speeds up our proposal process. Service and Portal, the newest additions to our company’s Jetbuilt integration, are set to profoundly impact our operations as we move through this year and into 2025.”
Jetbuilt’s Service module enhances asset tracking by allowing end users to scan a QR code on malfunctioning equipment, instantly generating a service case. Jetbuilt’s ecosystem of modules and functionality allow our clients to share critical project details – like status updates, drawings, designs and equipment manuals – within a centralized platform, enabling smooth communication with clients. Integrators can seamlessly update project progress across stages such as contract, engineering and installation, reducing client inquiries. Known for its powerful proposal generation and comprehensive 360-degree project management, Jetbuilt’s platform delivers multifaceted capabilities to sell, manage and support projects quickly and efficiently.
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About Jetbuilt
Jetbuilt is an international, industry-leading, web-based project software for AV, IT, Security and Structured Cabling professionals. The California company was founded by veteran AV integrator and award-winning web designer Paul Dexter to create time-efficient and professional proposals. Compatible on PC, Mac and mobile, Jetbuilt builds projects efficiently with an integrated product database, dealer pricing integration, team collaboration, file sharing and more.
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